VIRTUAL ISP
CNW is a (Virtual Internet Service Provider.) Through us, your company, organization, or group can offer complete ISP services, without investing in a network, equipment, or backroom support. In other words, while people are paying you every month to ensure that your site is the first they see every time they log on, we’re in the background, invisibly handling the network, billing and collection services, and 24-hour technical support. CNW can even help you get the customers in the first place by creating, duplicating, and distributing branded startup CDs.

CNW can equip your private labeled ISP with over 14,000 dial-up access points, newsgroups, e-mails, personal web space, and FREE top of the line software, to make your ISP comparable to the likes of Earthlink, MSN and Qwest. CNW can manage every aspect of your Internet connectivity, along with complete Customer Relations Management (CRM) services. Become your own free/premium ISP and build your own branded Internet dialer. Your members even receive POP, IMAP, and web-based e-mail. Sign up and build your brand today!

See how CNW can enable you to be an internet service provider with our "transparent" suite of services, customizable to your liking!

ONLINE ACCOUNT MANAGEMENT
CNW provides its customers with easy ways for managing their accounts on the system. Through the account management method available in the Virtual ISP Backroom, ISP customers are able to add/delete users and modify passwords, giving them full-control over their accounts on the system. With CNW’s backroom management, you get an up to date status of the networks, logs of your customers connection attempts, an easy-to-manage customer interface, an optional database for storing your end users information, web based utilities that will allow you to keep a 100% up to date list of phone numbers and much more. CNW provides 24x7 dedicated phone support, end-user registration, billing and more. In short, we can supply as many or as few services as you need. Plus, CNW does it all transparently, so your customers see only your name and brand.

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RELIABLE SERVERS – Speed & Reliability
The sites CNW hosts are spread across multiple physical and virtual servers and servers are load balanced to ensure the best performance. We use the best hardware and networking suppliers - including Hewlett Packard, Cisco, 3Com and Sun Microsystems.

We have separate Internet feeds for web site traffic and dial-up user traffic - this allows us to provide the highest levels of performance for each.

We aim to provide a very reliable service. Our servers average better than 99.75% up-time. Normal maintenance and upgrades are planned then scheduled for off-peak times! All DNS entries and mail exchanges are mirrored — both local and off-site. All systems have full UPS and redundant network and power protection.

MONTHLY ELECTRONIC BILLING
Billing is increasingly becoming critical in the strategy of Internet service businesses. Electronic billing was specifically designed to accommodate the strenuous billing needs of Internet based services by supporting virtually unlimited pricing models and enabling complex service discounting. Billing activity is tracked and aggregated, maintaining a complete audit trail — regardless of the number of services, pricing structures, and discounting complexities— to produce a single detailed monthly bill.

This system was developed by CNW to enable you to easily bill your members on a monthly basis. It is being used by large and small Virtual ISPs. Essentially, this program helps you create a text file that you can "Batch Upload" into your Authorize.net merchant account. Additionally, it gives you the means to see expiring credit cards, update your member billing info, and handle declined cards.

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CUSTOMER SERVICE
At CNW, we are striving to provide superior Customer Service. Our support staff is composed of highly trained Technical Support Engineers who are committed to help customers make optimal use of our solutions.

CNW's Virtual ISP "Backroom" is located at the top of this page. The Virtual ISP "Backroom" allows CNW customers to manage their IT services online! Once you enter the "Backroom," Customers will have access to a wide range of Customer only support services such as: Web-Mail Login, Manage Your Account and the Knowledge Base. Dial-up Access Number look-up and Tech Support are also available in the Backroom area.

	Web Mail: Using secure encrypted technology that is used in eCommerce credit card transactions today, our customers can access their secure encrypted e-mail via the Internet. By using this technology, we know that our customers' personal information is safe and secure from hackers. To reduce spam, CNW provides anti-spam technology on their mail servers.
	Access Numbers: with more than 7,000 dial-up locations throughout the U.S.A. and Canada, we've got you covered.
	Manage Your Account: Manage your customers online via the Internet. Add additional services to your existing account, view/edit plan details, view billing statements and invoices, change credit card information and reset account passwords.
	E-mail Tech Support: CNW's automated on-line tech support allows customers to open a trouble ticket with no trouble at all! To submit your support request on-line, click on e-mail technical support, complete the e-mail with a subject and a description of the problem and click send. CNW's system will automatically open a trouble ticket for our technical support team.
	Knowledge Base: Do you need a quick answer to your problem? The Knowledge Base is a good place to start. Constantly updated, it is an excellent alternative to one-on-one technical support.

Of course, you can contact us directly via e-mail or at 1-978-688-9094 for direct technical support.

If you do not have an active policy, one can be purchased by e-mailing sales, calling 1-978-688-9094 in the US. Please have your customer ID number ready when calling for support. If you don't know your customer ID number, please click here.

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SECURE SITES
A secure server safeguards your Internet communications by requesting authentication for server access, encrypting private information and protecting the integrity of your data . While in a secure area you will see either the Netscape closed key, closed lock, or the Microsoft closed lock. These symbols indicate that all data being transmitted, such as your credit card information is strongly encrypted. The secure server extension will also be noted in your browser address bar as "https:// "

With our secure server option, it is possible to do on-line commerce over the Web. The secure server will encrypt the session between the client's browser and your web site using SSL (Secure Socket Layer) so that you can communicate securely with the client and even accept credit cards on-line. Our Secure Server Solution comes with the following:

A typical application of our Secure Server Solution would be to host your main Web site on our non-secure server, and link your order forms to your pages on your Secure Virtual Server for order processing.

Our Secure Server Solution is virtual, meaning the site placed on the secure server will be at your own domain (typically stronghold.yourdomain.com). Contact CNW Sales for more information.

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eCOMMERCE
The Internet offers tremendous potential for transforming your business into a truly global enterprise. With CNW’s eCommerce solution, all elements necessary to successfully transform your company into an eBusiness are prepackaged into one complete, virtual storefront solution:
• Virtual storefront construction
• Web site hosting
• Account setup
• Real time payment transaction
• Credit card processing

CNW’s eCommerce solution, designed for small to medium-sized retailers, is a comprehensive web site design, construction, and payment processing solution, enabling merchants to build their own eCommerce storefront or integrate storefront functionality into an existing web site, all in a matter of days. Internet access, web site graphics and design services, software, application support, turnkey PC support, and hardware leasing are all included in this affordable package.

Contact CNW Sales at sales@cnetwork.com if you would like an eCommerce solution.

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TURBO ACCELERATED INTERNET
IF you're in pursuit of a fast, reliable Internet connection, CNW is an Internet Services Provider with the velocity to satisfy you need for Internet speed at a fantastic low cost and a quick, clean connection with on interference. We offer DSL like speed over 56k dial-up connection and fast downloads of e-mail and Web pages. Click for more information

AFFINITY PROGRAM
CNW provides organizations a risk free solution to promote the innovative line of CNW Internet products. Increase your monthly revenue by becoming a CNW Affinity while adding value to your product offerings. CNW will send your organization a check every month based on 15% of your monthly paid subscribers you have signed up to CNW through your organization. Your customers will enjoy an unlimited reliable and easy to use Internet service at a great savings. Click for more information

UNLOCKING A WORLD OF POSSIBILITIES

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