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We
Offer Turnkey VISP Solutions,
where we can build a new VISP with your domain, name, logos
etc. We provide the internet access as well as all customer
service, technical support, billing, CD-ROM design, web servers
and e-mail servers You just market the service to your client
base.
Use
Our Dedicated Internet Services
For dial-up, we provide access numbers in your area, just
click on access numbers for the available directories. Our
dedicated Internet services use V.92, DSL, T1, or ISDN connectivity
to the internet. Your customers will benefit from the custom
solutions that you can offer. Managing your customer accounts
is easy via the Internet. Adding additional services to existing
accounts, view/edit plan details, view billing statements
and invoices, change credit card information and reset account
passwords. You can provide customer service, technical support,
billing, CD-ROM design, web servers and e-mail servers. In
this model you ARE the ISP as far as your subscriber is concerned,
and the subscribers are your customers. The subscribers pay
you, and you pay CNW for the service.
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Custom
Solutions
We sell turnkey custom solutions and completely scalable services
for groups who wish to combine aspects of the wholesale and
turnkey solutions. Do you want to handle billing and technical
support, but have CNW provide not just the access, but also
email, on-line signup and web hosting? We can custom design
a solution for you!
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Customer
Service
At CNW, we are striving to provide superior Customer Service.
Our support staff is composed of highly trained Technical
Support Engineers who are committed to help customers make
optimal use of our solutions. You can contact us directly
via e-mail or at
1-800-452-9201 for direct technical
support. If
you do not have an active policy, one can be purchased by
e-mailing sales,
calling 1-800-452-9201 in the
US. Please have your customer ID number ready when calling
for support. If you don't know your customer ID number, please
click here.
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Web
Mail: Using secure encrypted technology that
is used in eCommerce credit card transactions today,
our customers can access their secure encrypted e-mail
via the Internet. By using this technology, we know
that our customers' personal information is safe and
secure from hackers. To reduce spam, CNW provides anti-spam
technology on their mail servers.
NOTE:
Username = demo
Password = cnwdemo
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Access
Numbers:
To
locate an access number in your area, just click on
access numbers for the available WorldNet and USA directories.
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E-mail
Tech Support: CNW's
automated on-line tech support allows customers to open
a trouble ticket with no trouble at all! To submit your
support request on-line, click on e-mail technical support,
complete the e-mail with a subject and a description
of the problem and click send. CNW's system will automatically
open a trouble ticket for our technical support team.
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